Dealing with Angry Customers

It doesn’t take much to set people off. In just a short time of waiting at my eye doctor’s office, I saw some pretty incredible behavior. A mom acknowledged she was late for the appointment with her daughter, then couldn’t find her insurance card and that somehow translated into the daughter’s fault because she didn’tContinue reading “Dealing with Angry Customers”

3 Things to Ask about Job Descriptions

Be encouraged. Job descriptions often read like the company is looking for a purple squirrel that bakes cookies. It is such a common thing that Wikipedia now defines Purple Squirrel as a “job candidate with precisely the right education, experience, and qualifications that perfectly fits a job’s multi-faceted requirements.” For example. One local company wantedContinue reading “3 Things to Ask about Job Descriptions”